Thank you for using Resort Delivery, LLC, your personal Delivery Concierge Service. It’s important that you review this agreement because by accessing this website, by placing an order with us by telephone, email, or fax or through this website, and/or by signing up, you are agreeing to Terms and Conditions that govern the use of the site and the terms upon which we agree to deliver to you.
By placing an order with us by telephone, fax, email, or online, and/or by agreeing to the terms of this Agreement (the “Agreement”) which shall cover the terms of our deliveries to you and your use of our website(s). This Agreement is an agreement between you and Resort Delivery, LLC (the “Company“ or “Resort Delivery“) that states the terms and conditions under which you may use the Site and receive deliveries from us. Resort Delivery is the owner of the following trademarks: Resort Delivery, ResortDelivery.com, VailDelivery.com, AspenDelivery.com the Resort Delivery logo. This agreement is binding on you whether you purchase from us via the telephone, email, fax, or our websites, including www.aspendelivery.com and www.vaildelivery.com and www.resortdelivery.com.
Our Delivery Service
When you place an order, we use reasonable efforts to deliver to you at the time of your choosing or before your arrival. Once you place your order by telephone, fax, email or online, we will act as bailee for the ordered products. You can modify an existing order up at any time until the order leaves our store by contacting your local Resort Delivery Associate. Please note that we reserve the right to refuse service to anyone. We reserve the right to change the cost of deliveries and/or our delivery fee structure at any time.
Our Delivery Concierge Service Offering
When working with Resort Delivery you have access to a Full-Service Delivery Concierge team. Our team of Associates will work with you to make sure your kitchen is stocked prior to your arrival and any other delivery logistics are taken care of throughout your stay. We will deliver your order at a time of your choosing or prior to your arrival. Please provide your Associate with the necessary lodging details you believe would be helpful when carrying out your delivery.
Our offerings include pre-stocking your groceries; Restaurant Take Out; equipment & storage shuttling between mountain towns; general errands & more. When working with Resort Delivery you can trust that our Associates will be available to fulfill a variety of requests throughout your stay. To learn more about how our Associates can support your needs while you enjoy your time in the mountains please contact an Associate at your local Resort Delivery office.
How it Works & Pricing
Once you place an order an Associate will reach out to confirm its receipt. Upon fulfilling your order an Associate will reconnect with you to ensure each item ordered is fulfilled to your satisfaction; to see if you have forgotten anything and to address any substitutes if necessary. You can modify an existing order at any time until the order leaves our store by communicating with your local Resort Delivery Associate. Our service will then act as a bailee for the ordered product when both purchasing and transporting the goods to the designated delivery address. You do not need to be present to receive your order. Our Associates will work with hotel properties and property managers to access rooms and units to complete the delivery process.
Grocery Orders receive a 35% Service Charge and a $35 Delivery Fee which is added to the total cost of the grocery bill.
Take Out, Errands, & Specialty Vendor Orders
Resort Delivery adds a 20% distribution mark up to the cost of the ordered items/products being transported.
A Delivery Charge of $35 is added to cover the cost of vehicles, maintenance, and fuel.
Please contact your local Resort Delivery office for more information on shuttling equipment, storage, or luggage between mountain towns.
If something is missing from your order, please contact a Resort Delivery Associate at which time we will do everything in our power to ensure your satisfaction. A copy of your bill will be sent upon request. Please contact an Associate and your bill will be sent via email.
Our Associates are allowed to accept tips. Customers are under no obligation to tip Associates but have the option of doing so at their discretion.
From time to time products you order may be unavailable. If we are unable to fulfill your entire order we will make every reasonable effort to substitute the closest product. Once you complete checkout, your price is guaranteed unless you placed an order for an item where we inadvertently listed the incorrect price. In those circumstances, we reserve the right to cancel undelivered orders for such incorrectly priced products, in which case you will not be charged.
Because we buy and sell certain items from different vendors and by the unit, instead of by weight or volume; where noted may be for estimation purposes only. Price is based on supplier, availability, and demand and therefore may receive a markup.
Product information contained on the website or in our advertisements is offered as a convenience and should not be deemed accurate. Information contained on the website or in our advertisements should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. The Company assumes no responsibility for such information.
In the case of bad weather or unforeseen delivery complications, deliveries may become delayed. In this event, an Associate will reach out to you to provide an updated timeframe in which you can expect your delivery.
Delivery times are subject to many things, including the weather, traffic conditions. We do not guarantee or stipulate that deliveries will be completed in a specific time frame. References contained in our advertisements describing the nature of our delivery service, are for descriptive purposes and should not be relied upon or be considered an inducement or advertisement of any kind.
In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products. We accept cash and credit/debit cards. In the event your card is declined, we reserve the right to collect funds for any uncollected transactions owed us and to charge $5 per order should a payment made via credit card be declined. If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is imposed, we may charge such amount directly to the credit card identified in your Customer Account Information and we may suspend or terminate your access to our Service. You shall be responsible and liable for any fees, including attorneys` fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you.
License and Proprietary Rights
Copyright and Ownership
All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Resort Delivery, LLC. Consent is granted to view all of such things for the sole purpose of placing an order with us. You are not authorized to save or collect any such information. Any other use of materials on this Site, including modification, distribution, or reproduction is strictly prohibited. You acknowledge that Resort Delivery, LLC and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. Resort Delivery, LLC reserves the right to revoke your use of the Site.
Resort Delivery, Resort Delivery, LLC., ResortDelivery.com, the Resort Delivery logo, graphics, trademarks, and/or trade dress of Resort Delivery or otherwise proprietary to Resort Delivery and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.
You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder. You will be responsible for providing proper identification at delivery for tobacco, alcohol and credit card orders.
ID Number and Passwords
You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and for charges incurred from use of our Site with your password. You agree to notify us promptly of any unauthorized use of your password and you will remain liable for any use of our service until you notify us of the unauthorized use of your password.
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the Site. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number and e-mail address. You can update your information in the Your Account area on our Web site or contact your local store. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement. Our secure server encrypts your credit card information, among other things so that it cannot be read as the information travels over the Internet. Once we receive your credit card information, it is stored in our secure data center. Resort Delivery will exercise commercially reasonable efforts to ensure that your credit card information remains confidential, and is available only to personnel who have a need to know such information. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software. This technology works best when the Site is viewed using the latest version Microsoft`s Internet Explorer.
Purchase of Alcoholic Beverages
By law, purchasers of alcoholic beverages must be at least twenty-one (21) years of age. You may not legally order any alcoholic beverages unless you are at least twenty-one (21) years of age. Furthermore, you may not purchase alcoholic beverages for anyone who is under the age of twenty-one (21). You must present identification and proof of age to receive alcoholic beverages. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion. By signing up and checking out you do affirmatively state and certify that you are old enough to legally purchase alcohol and / or tobacco products and that you are purchasing such products for your own consumption and no other purpose. In the case of alcohol, you state and certify that you are 21 years of age or older. In the case of tobacco products, you state and certify that you are 18 years of age or older. You further certify that you will personally receive the alcoholic beverages and/or tobacco products and that you will have your identification available for inspection.
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the our service, site or systems. Among other things you agree not to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement.
In the course of our business we may buy or sell business units, engage third parties and agents, offer promotions or otherwise affiliate with other companies for the purpose of enhancing our service or business (“Related Entities“). In such case(s) your personal information may be shared with such Related Entities. We will not otherwise sell or rent any personally identifiable personal information. Nothing contained herein shall be deemed to prevent or limit the sale of your personal information as a result of a merger, consolidation, sale or other business combination.
Warranty Disclaimer; Limitation of Liability; Indemnification
YOU EXPRESSLY AGREE THAT USE OF THE OUR SERVICE, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. OUR SERVICE, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN “AS IS,“ “AS AVAILABLE“ BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO OUR SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH OUR SERVICE; WE DO NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE SERVICE. WE DO NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
NEITHER THE COMPANY NOR ANY OF ITS OWNERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR SERVICE, OR THE INABILITY TO USE, THE SITE, THE RESORT DELIVERY SERVICE, OR THE INTERNET. RESORT DELIVERY`S LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF OUR SERVICE AND TO TERMINATE THIS AGREEMENT. WE RESERVE THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The material in the Site is provided for lawful purposes only.
You agree to defend, indemnify, and hold Resort Delivery, LLC harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorneys fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Resort Delivery may suspend or terminate this Agreement or the Resort Delivery Service or remove or disable access to any portion of our service at any time for any reason with or without notice to you. If you do not agree with the terms of this agreement you may terminate you acceptance by emailing us at firstname.lastname@example.org and by no longer accessing our website(s). Resort Delivery reserves the right to collect fees and charges incurred before you cancel your service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
Notices. We may give notice to you of a change in this Agreement and any other matter through a general posting on the Resort Delivery Site, or other means determined by the Company.
Amendment. Resort Delivery may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted on our Site. By accessing this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound. Customers who prefer to place order by telephone agree to be bound by the terms of this Agreement as amended from time to time. In all cases as a condition of making deliveries to you, you agree to review this agreement from time to time.
GOVERNMENT WARNING: ACCORDING TO THE SURGEON GENERAL, WOMEN SHOULD NOT DRINK ALCOHOLIC BEVERAGES DURING PREGNANCY BECAUSE OF THE RISK OF BIRTH DEFECTS.
WARNING No person shall sell or give away any alcoholic beverages to:
Any person under the age of twenty-one years; or Any visibly intoxicated person.
IT IS A VIOLATION PUNISHABLE UNDER LAW FOR ANY PERSON UNDER THE AGE OF TWENTY-ONE TO PRESENT ANY WRITTEN EVIDENCE OF AGE WHICH IS FALSE, FRAUDULENT OR NOT ACTUALLY HIS OWN FOR THE PURPOSE OF ATTEMPTING TO PURCHASE ANY ALCOHOLIC BEVERAGE.