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Where do you shop?
We shop at our local grocery stores, In Vail we shop at our local City Market and Safeway stores. In aspen we shop at Clark's, City Market, and Whole foods (upon request)
What happens if the items I wanted are not available?
Sometimes your requested item is not available with our preferred stores. When that happens we will do our best to substitute with a similar quality product. If you prefer not to have the item substituted please indicate this by typing "No Substitute" in the description box.
Oops! I acccidently placed a duplicate order or want to cancel my order. What do I do?
This does happen and its ok! Simply give us a call at 970-845-8216 or email us within 24 hours of placing the order (Please note: If same day order please call immediately). If this was an honest mistake we can most certainly take care of you! We will refund your deposit and/or correct your order.
I have already placed my order but need to make some edits. What do I do?
With any changes to an order please email email@example.com and we will update your order on our end. If you order has already gone into fulfillment its possible the change will not be able to be made so please review your order a few days prior to your arrival to
ensure you are set!
What is your cancelation policy and how do I go about canceling my order?
Typically an order goes into fulfillment within 48 hours of your delivery. That said, if you need to cancel please do so before this cut off time. If you need to cancel inside 48 hours of your delivery we will return all non--perishable items. Any perishable items that have already been checked out will be your responsibility and will billed to you at cost (no fees applied). We then will donate these items to the Community Market. Orders cancelled inside the 48 hour window are not eligible to receive the deposit in return.
My flight has been delayed what happens to my groceries?
No worries! we've got you covered! Just send us a quick email or phone call and we can coordinate with your lodging to either deliver ahead of time or keep with us until you arrive.
I am missing or have received different items than I ordered. What should I do?
Oh No! We certainly don't want that! We strive for customer satisfaction and 100% accuracy. Please do not give your lodging any of the incorrect items. Call us first and let us know! Sometimes these mistakes happens. We are all human! We can fix this for you! Please note that some items may have been substituted in place of your items with similar quality but if you are missing or received incorrect items, we will gladly replace the items with the corrected ones, provided it matches with your original order. If you need "Clean Up" on your order please inform us within 24 hours of receiving your order and we will work to make it right.
I just arrived and my order is not here. I'm hungry. What should I do!?
Our goal is to have your order stocked prior to your arrival. We just love visualizing you walking into your vacation home with a fully loaded kitchen & a huge smile on your face. As mentioned during the ordering process, we do everything in our power to beat you to the fridge. If you happen to beat us please do not worry. We are working as fast as we can. You can call or text 970-845-8216 to get an status update. Or log in your account and go to "Order History" to see the order status.
How are you different than Insacart? They are cheaper, so why should I use your service?
Great question! What separates us from our competitors is our attention to detail and personalized experience. We make sure we communicate with you about your order so we get it right just as if you were shopping for yourself. We get to know you and why you are visiting our amazing mountain area. Maybe it's for a very special family vacation or a wild friends weekend get-away, whatever the case we make sure you aren't forgetting anything. Did you put the peanut butter in your order but didn't realize you forgot the jelly? Our Concierge team strives to try and help you make sure your order is everything you wanted and maybe forgotten to add. Hmm are you still not sure why we are better? Ok how about the fact that we also will stock your unit before you arrive! Your groceries are not left out on the doorstep in the elements. Or with the bellman with not name on it. We arrange pre-arrivals with your lodging whether its with the resort, a private management company or an Air B&B. Want your wine chilled before you arrive? Just let us know and we will arrange it!
Do you do anything else besides grocery delivery?
Yes we do! We can deliver alcohol, run errands to local stores, deliver specialty food items such as fresh bagels, and flowers with our preferred partners! We are not a courier service, only local deliveries from local stores. Did you forget a stroller for your little one and your arms are tired from carrying them? We can run to Walmart for you and grab that stroller! How about craving a Charcuterie board for your arrival? We've got you covered! Fresh Bagels and schmear for your early morning breakfast so you can be the first on the slopes? We've got you covered! How about a fragrant gorgeous flower arrangement greeting you when you walk in? We've got you covered! How about wanting to try a new wine but don't know what to get? We've got you covered with our resident Sommelier with our wine/liquor specialists. Just select on our site from our specialty vendors some of their wonderful, amazing goods and we will pick them up and deliver them!
How soon should I place my order?
Please place your order as soon as you can. You can place your order as far as a year in advance! We strongly recommend your order be placed at least 72 hours prior to your arrival. This ensures your delivery day so our staff can plan accordingly in these difficult times of staffing shortages. Same day orders incur an additional 10% to the service fee, so please plan ahead.
I have a question about my bill. Who should I contact?
For an questions pertaining to your bill please email firstname.lastname@example.org & one of our Associates will gladly help!
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