Helpful details
Frequently asked questions
Everything you need to know about ordering, substitutions, delivery, changes, and billing.
Where do you shop?
Our local teams shop trusted grocery stores in each destination. Store selection depends on your list, product availability, and any preferences included with your order.
What happens when an item is unavailable?
If substitutions are allowed, your shopper will choose the closest available option with attention to brand, size, quality, and your notes. You can also turn substitutions off for the entire order or add item-specific instructions.
Can I edit my order after checkout?
Yes. Your confirmation email includes a secure Edit Grocery List link. Changes remain available until the order enters fulfillment, generally 24 hours before delivery.
How do I cancel a duplicate or unwanted order?
Email info@resortdelivery.com as soon as possible. Orders canceled before fulfillment can be canceled without shopping-related charges. Once shopping has begun, purchased or non-returnable items may remain your responsibility.
What if my flight or arrival time changes?
Email info@resortdelivery.com with the updated details. We will coordinate with you and, when applicable, your lodging contact to adjust delivery as availability allows.
Will my groceries be delivered before I arrive?
Pre-arrival stocking is our goal whenever property access and the delivery schedule allow. Busy arrival days, weather, access restrictions, or other local conditions can affect timing.
What should I do if something is missing or incorrect?
Email info@resortdelivery.com promptly with your order number and the item details. We will review the order and work to make it right.
How soon should I order?
Order as early as possible. We recommend at least 72 hours before arrival for the best availability. Same-day service may be offered in select circumstances for an additional $50.
Can you help with special requests or larger groups?
Yes. Add a custom write-in item or detailed notes to your list. For multi-room stays, large groups, specialty items, or unusual requests, email info@resortdelivery.com before ordering.
Who can help with a billing question?
Email info@resortdelivery.com and include your order number so the team can review the completed invoice.